Shipping

Delivery guarantee

Because of our high successful delivery rate within USA and European Union (> 98%), we provide all of our USA and EU customers with a delivery guarantee: If your order does not end up at its destination, we’ll send you a new one or refund the total order amount back to you.

* This guarantee does not count for the following islands: Malta, Cyprus, and all of the Canary Islands.

Shipping information

We ship this product worldwide. Shipping times per country:

CountryCarrierShipping Time
AustriaAustrian Post3 – 4 workdays
BelgiumBpost1 – 2 workdays
BulgariaDeutsche Post3 – 7 workdays
CroatiaDeutsche Post3 – 7 workdays
Czech RepublicDPD2 – 5 workdays
DenmarkBring3 – 4 workdays
EstoniaDeutsche Post2 – 4 workdays
FinlandPosti OY (P4Y)3 – 4 workdays
FranceColis Prive2 – 3 workdays
GermanyDHL2 – 3 workdays
GreeceTaxydromiki2 – 4 workdays
HungaryDeutsche Post2 – 4 workdays
IrelandAnPost4 – 6 workdays
ItalySDA3 – 4 workdays
LatviaDeutsche Post2 – 5 workdays
LithuaniaDeutsche Post2 – 5 workdays
LuxembourgColis Prive2 – 3 workdays
NetherlandsDHL1 – 2 workdays
PolandDPD3 – 4 workdays
PortugalCorreos1 – 2 workdays
RomaniaDeutsche Post3 – 4 workdays
SlovakiaDeutsche Post3 – 5 workdays
SloveniaDeutsche Post3 – 5 workdays
SpainCorreos1 – 2 workdays
SwedenDHL Sweden (P4Y)3 – 4 workdays
United KingdomDeutsche Post5 – 7 workdays
SwitzerlandDeutsche Post5 – 7 workdays
CyprusDeutsche Post7 – 9 workdays
MaltaDeutsche Post7 – 9 workdays
All islands (Canary Islands, Madeira, Mallorca, Ibiza, and Menorca but also islands like Corsica and Sassari, etc)Deutsche Post7 – 9 workdays
All other countries outside of the EUDeutsche Post7 – 9 workdays

Shipping to islands

We ship to islands that fall under the European Union area, such as the Canary Islands, Madeira, Mallorca, Ibiza, and Menorca – but also islands like Corsica and Sassari, however, longer shipping times apply. If you’re living on an island, you can expect to receive your order within 14 days, but we do not give any guarantees. Please contact support if you’re unsure about the actual shipping time to your destination.

Delivery information

Delivery attempts: 2
Discreet shipping: Yes 
Track & Trace: Yes
Sign for Delivery: No
Insured parcel: Yes
Parcel replaced if stopped by customs: Yes
Ship to packing stations: No
Ship to PO box: Yes
Delivered by: Local postal services
Ship To Home Adress.Yes

Delivery during the holidays

The holidays are a challenging period for our shipping partners due to the immense volume of packages being shipped every day. We try to do our best to meet the mentioned shipping times, but please understand that delays might occur, especially regarding international shipments. We will provide regular shipping updates for whenever the network does get congested.